We are seeking a dedicated and motivated Housing Officer to join a organisation in Swansea, supporting the delivery of a high-quality housing management service across a portfolio of general needs properties. This is an excellent opportunity for an experienced housing professional who is passionate about supporting communities and improving residents' housing outcomes.

As a Housing Officer, you will be responsible for managing tenancies and estates, ensuring residents receive a responsive, customer-focused service. You will work closely with tenants, colleagues and partner agencies to sustain tenancies, address issues early and maintain safe, well-managed neighbourhoods.

Key Responsibilities of a Housing Officer:

Managing general needs tenancies and estates, including lettings, void management and low to medium-level anti-social behaviour cases
Delivering effective tenancy sustainment support through regular patch visits and person-centred support planning
Building positive relationships with residents, promoting customer involvement and engagement
Working in partnership with internal teams and external agencies to support vulnerable tenants
Ensuring compliance with housing legislation, safeguarding requirements, and health and safety standards
Accurately maintaining records and contributing to performance and service improvement

What We'd Love To See From You:

Strong understanding of housing legislation and tenancy management
Previous experience working in a housing role, ideally within a local authority or housing association
Proven knowledge of housing law, safeguarding and anti-social behaviour processes
A proactive, organised and customer-focused approach
Ability to work independently, manage a varied caseload and perform well under pressure
Excellent communication and relationship-building skills

What's on Offer:

Permanent position
Hybrid working
35 hours per week Mon - Fri
Competitive annual salary

This Housing Officer role is offering a salary of 38,544 per annum

If this Housing Officer role is for you then please apply or contact (url removed)